Verdamare

Private customer registration

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Private customer

Create account

Use at least 10 characters, including a letter and a number.

Delivery addresses

Primary delivery address
Second delivery address
Second delivery address

Social profiles (optional)

Enter a profile only if you want it linked to the optional product-publication discount programme.

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Read the privacy notice

Privacy notice

This notice explains how Verdamare processes personal data in accounts, registrations and orders.

1. Controller and contact

The controller is Ilia Valuev s.p., registration number 9957596000, identification number 65533712, Štihova Ulica 13, Ljubljana, 1000, Slovenia. Questions about personal data may be sent to sale@verdamare.si or by telephone to +386 69 66 52 45.

2. Data we process

We process account identifiers, name, contact details, delivery addresses, company details, order and payment status, support messages, consent records and technical security logs. Social-media profiles are processed only when you enter them voluntarily. Payment-card data are handled by the selected payment service provider and are not stored in Customer Hub.

3. Purposes and legal bases

Account and order data are used to create and administer the account, process orders, deliver goods, issue documents, prevent fraud and comply with accounting, tax and consumer-law obligations. These activities are normally based on performance of a contract, steps requested before a contract, legal obligations and legitimate security interests. Marketing and social-publication verification are optional and are based on separate consent.

4. Recipients and processors

Data may be disclosed only as needed to hosting and e-mail providers, payment providers, accountants, delivery companies, IT support and public authorities acting under law. Each provider receives only the data needed for its role.

5. International transfers

Some service providers may process data outside Slovenia or the European Economic Area. Where this occurs, an appropriate transfer mechanism and supplementary safeguards must be used. The current list of processors and transfer mechanisms should be maintained by Verdamare in this notice.

6. Retention

Account information is retained while the account is active and for the period needed to resolve claims. Order, invoice and tax records are retained for the statutory period. Unconfirmed registrations are removed after the configured expiry period. Optional marketing and social-promotion data are removed or anonymised when consent is withdrawn, unless another legal obligation requires retention.

7. Your rights

Subject to applicable conditions, you may request access, correction, deletion, restriction, portability and object to processing. You may withdraw an optional consent at any time without affecting earlier lawful processing. You may also lodge a complaint with the Information Commissioner of the Republic of Slovenia.

8. Required and optional fields

Fields marked as required are needed to create an account, identify the customer, process an order or satisfy legal obligations. Marketing consent, social profiles and participation in the publication-discount programme are optional. Refusing an optional consent does not prevent account registration or ordinary purchases.

9. Security and changes

Verdamare uses access controls, encrypted private storage where supported, audit records and e-mail confirmation. No internet service can guarantee absolute security. Material changes to this notice will be published with a new version and, where required, communicated to account holders.

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Read the terms and conditions

Terms and conditions

These terms govern account registration and purchases through Verdamare.

1. Seller

The seller is Ilia Valuev s.p., registration number 9957596000, identification number 65533712, Štihova Ulica 13, Ljubljana, 1000, Slovenia. Contact: sale@verdamare.si, +386 69 66 52 45.

2. Account and eligibility

A private or business account may be created with accurate and current information. The person registering a company confirms that they are authorised to act for it. The customer is responsible for keeping credentials confidential and for notifying Verdamare of suspected misuse.

3. Product information and availability

Images, descriptions and availability are provided with reasonable care. Natural materials, tea, coffee and décor may vary slightly. A displayed item may be in stock, limited, or available to order. When supply time must be confirmed, payment can be deferred until the customer accepts the proposed delivery time.

4. Prices and taxes

The price shown at checkout is the price used for the order, subject to correction of an obvious technical error before acceptance. Delivery charges and applicable taxes are shown before the order is submitted. Business minimum-order quantities may apply to individual products.

5. Ordering and contract formation

Placing an order sends a binding offer to purchase the selected items. An automatic message confirms receipt, not necessarily final acceptance. The contract is accepted when Verdamare confirms the order, accepts payment, issues an invoice, or begins fulfilment, depending on the selected payment and stock scenario.

6. Payment

Available methods may include card payment, invoice/bank transfer for approved business customers, and other methods enabled by the administrator. Card payments are handled by the payment service provider. An unpaid or expired order may be cancelled and reserved stock released.

7. Delivery and changes

The customer must provide a complete delivery address and access information. Estimated dates are not guaranteed unless expressly confirmed. Before the order reaches a locked delivery status, the customer may request additions or an address change; Verdamare must approve the revision and may issue a new price or payment request.

8. Withdrawal, returns and complaints

Consumer withdrawal and conformity rights apply as provided by mandatory Slovenian and EU law. Exceptions may apply to personalised goods, sealed goods opened after delivery, and goods that deteriorate rapidly. Complaints should include the order number, description and photographs where useful. Business purchases may be subject to separately agreed conditions.

9. Liability and force majeure

Nothing in these terms excludes liability that cannot legally be excluded. Verdamare is not responsible for delays caused by events outside reasonable control, but will inform the customer and seek a practical solution.

10. Governing law and disputes

Mandatory consumer protections remain unaffected. Slovenian law applies where permitted. The parties should first attempt to resolve a complaint directly. Information about competent consumer bodies and out-of-court dispute options will be provided where legally required.

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